Appeals Policy

1. What can be appealed

Any decision Warsha makes about you or your account:

• A verification decision — a rejection, a correction request, a deactivation.
• An enforcement decision — a warning, a restriction, a suspension, a closure.
• Content removal.
• A dispute outcome.
• A withheld payout.

2. Who decides

Someone other than the person who made the original decision. Where the decision was serious enough to require separation, the system enforces it: the original decision-maker cannot record the appeal outcome, and this is not left to the reviewer to remember.

No appeal outcome is decided by an automated system. A person decides, and a person is accountable for it.

3. How to appeal

Appeal from the notice you received or from the Help Centre, within a reasonable time of the decision.

Say what you think is wrong and add anything the original decision did not have. An appeal that repeats the original submission with no new information is considered, but the outcome is usually the same, because nothing has changed.

You will be told the appeal was received and when to expect an outcome.

4. What happens

The reviewer examines the original decision, the evidence recorded with it, and what you have added. Every adverse decision on Warsha must have recorded evidence, so there is always something for an appeal to examine.

The outcome is one of: upheld, reversed, or varied. You are given the outcome and a reason.

A reversal is a correction, not a gesture. The record is corrected, any restriction is lifted, and money withheld only because of the decision is released.

5. While the appeal is open

A suspension normally stays in place while an appeal is considered, because the reason for it — a safety concern, a fraud finding — does not pause.

Where a restriction is not about safety, Warsha will lift it during an appeal where it can.

You keep access to your records, your export, your support cases and your ability to close your account throughout.

6. Limits

One appeal per decision. A second appeal is considered only where genuinely new information appears.

An appeal decides what Warsha does. It does not decide your legal rights, and nothing in this policy limits any right you have under Egyptian law.