Legal centre
Every agreement and policy, in full, in both languages. Nothing here is behind a sign-in.
Agreements you accept
Warsha records the exact version and the hash of the text shown when you accept one of these. Acceptance records are append-only and are never edited.
- Customer Terms and ConditionsThe agreement between you and Warsha when you use Warsha to find and book a tradesperson.Version 1.0 · customer
- Worker Terms and ConditionsThe agreement between you and Warsha when you offer your trade through Warsha. It covers verification, conduct, payment, suspension and appeals.Version 1.0 · worker
- Privacy PolicyWhat Warsha collects, why it collects it, who can see it, how long it is kept, and what you can do about all of that.Version 1.0 · everyone
- Worker Verification PolicyExactly what Warsha asks a worker for, what it does with it, who sees it, what it decides and what it cannot decide.Version 1.0 · worker
Policies and registers
These describe how Warsha operates. They do not require acceptance.
- Acceptable Use PolicyWhat is not allowed on Warsha, by anyone, and what happens when it is done anyway.Version 1.0 · everyone
- Worker Code of ConductThe standard Warsha holds workers to, in the customer's home and on the platform.Version 1.0 · worker
- Content PolicyWhat you may publish on Warsha — reviews, profiles, photographs and messages — and what is removed.Version 1.0 · everyone
- Copyright and Intellectual Property PolicyWho owns what on Warsha, the licence Warsha needs to show your content, and how to report infringement.Version 1.0 · everyone
- Trust and Safety PolicyHow Warsha prevents harm, what happens when you report it, and what Warsha will and will not do.Version 1.0 · everyone
- Appeals PolicyHow to challenge a Warsha decision, who decides the appeal, and what an appeal can change.Version 1.0 · everyone
- Cancellation PolicyWhen a booking can be cancelled, by whom, and what it costs.Version 1.0 · everyone
- Refund PolicyWhen you get your money back, how much, how long it takes, and what happens to the worker.Version 1.0 · everyone
- AI Usage PolicyWhere Warsha uses machine processing, what it is never allowed to decide, and the governance that would be required before your documents could ever train a model.Version 1.0 · everyone
- OCR Usage PolicyWhat text extraction from your identity document is for, where it runs, what it is never allowed to decide, and what is kept afterwards.Version 1.0 · worker
- Location Data PolicyWhat Warsha does with location, why a map pin is required, why device location never is, and who sees your address.Version 1.0 · everyone
- Data Processing PolicyThe rules Warsha follows when it processes personal data, and how a new processing activity gets approved.Version 1.0 · everyone
- Data Retention PolicyHow Warsha decides how long to keep something, and what happens when a period has not been settled.Version 1.0 · everyone
- Cookie Policy (Web)What the Warsha web application stores in your browser, and what it does not.Version 1.0 · public
- Subprocessor RegisterEvery supplier that processes personal data for Warsha, what it processes, where, and whether it is in use yet.Version 1.0 · public
- Data Processing RegisterEvery processing activity Warsha performs, its purpose, its data, its proposed basis and its review status.Version 1.0 · public
- Data Retention RegisterHow long each category is kept, what triggers the clock, and what happens at the end of it.Version 1.0 · public
- Incident Response PolicyWhat Warsha does when something goes wrong with data or security, and when it will tell you.Version 1.0 · public
- Security Disclosure PolicyHow to report a security weakness in Warsha, what is in scope, and what Warsha promises in return.Version 1.0 · public
- Accessibility StatementWhat Warsha does to be usable by everyone, what has been verified, and what has not.Version 1.0 · public
- Version HistoryEvery version of every Warsha legal document, when it was published, and what changed.Version 1.0 · public
- Legal ContactWhere to send a legal notice, a privacy request, a security report or a rights complaint, and what to expect.Version 1.0 · public