Worker Terms and Conditions

1. Who this agreement is between

This agreement is between you, an independent tradesperson offering work through Warsha, and Warsha, the operator of the Warsha application and platform.

It applies in addition to the Worker Code of Conduct, the Worker Verification Policy, the Acceptable Use Policy, the Content Policy, the Trust and Safety Policy, the Appeals Policy, the Cancellation Policy and the Refund Policy. Those documents form part of this agreement and are available in the application at all times.

If you also book work as a customer, the Customer Terms apply to that separately and are accepted separately.

2. You are independent

You are an independent contractor. This agreement does not create employment, partnership, agency or a joint venture between you and Warsha.

You decide whether to accept a job, when you work, which jobs you take, what you charge within the limits the platform displays, and how you carry out your trade. Warsha does not direct your method, set your hours, require exclusivity, or supervise you on site.

You provide your own tools, transport and materials unless a specific booking says otherwise. You are responsible for your own insurance, for any licence or permit your trade requires, and for the safety of your work.

You are responsible for your own taxes. Warsha does not withhold income tax on your behalf and does not file returns for you. Warsha will make your earnings records available so you can meet your obligations, and will comply with any reporting requirement placed on it by law.

3. Getting verified

Before you can take work you must complete verification. The Worker Verification Policy sets out exactly what is required, how each item is handled and who can see it. In summary, you must:

The identity check exists so that a customer letting a stranger into their home knows Warsha established who that person is. It protects them, and it protects every honest worker on the platform from the ones who are not.

• Verify your phone number.
• Provide the front and back of your Egyptian National ID.
• Confirm the identity fields — your legal name, date of birth and identity number — are correct. You confirm them; nothing is taken as correct without you saying so.
• Obtain an official criminal-record certificate (فيش وتشبيه) yourself from the competent authority and upload it. Warsha does not obtain it for you and has no access to any government system.
• Complete your profile: a photograph, a description of your work, the trades you offer and the area you cover.
• Accept this agreement and the notice covering how your documents are processed.

4. Provisional activation and later review

Once you have submitted your documents, confirmed your details and accepted this agreement, your account becomes provisionally active and you can start taking work. You do not wait for a member of staff.

Your submission then enters a review queue, and a member of Warsha staff examines it afterwards. This is a deliberate choice: making every new worker wait days for a manual review costs honest people income for no safety benefit that the review could not deliver just as well a day later.

Provisional activation is not a finding that your documents are genuine, that your identity is confirmed, or that your record is clear. It means your submission is complete enough to begin. Your profile shows customers that your review is still in progress; Warsha will not describe you as fully verified until it is.

After review, staff may confirm your verification, ask you to correct something, suspend your account while a question is resolved, or deactivate it. Any of those may happen after you have already worked, and section 9 explains what that means for money you have earned.

No automated system makes any of those decisions. Text extraction from your documents is assistance for filling in a form, nothing more, and it is explained in the OCR Usage Policy.

5. Your documents

Your National ID images and your criminal-record certificate are stored privately. They are never public, never carry a public link, and are never included in a data export.

Only staff holding the specific capability to review them can open them, and every single access is recorded with who opened it, when, and under which capability. That record is kept whether or not anything was found.

Warsha holds your original document and a reduced copy used for ordinary review, so that most review work does not require opening the original at all.

Your documents are not used to train any machine-learning model. That is a hard rule in this version of the platform, not a current preference: the AI Usage Policy sets out the governance that would have to be completed, and the consent that would have to be obtained, before it could ever change.

The Data Retention Register states how long each item is held. Where a retention period has not yet been settled by legal advice, the register says so rather than inventing one.

6. How you must work

The Worker Code of Conduct sets out the standard in detail. The core of it is this: turn up when you said you would, do what you agreed for what you agreed, tell the customer before doing anything extra, treat their home and their family with respect, and work safely.

You must hold any licence or certification your trade legally requires, and you must not offer a trade you are not competent to perform.

You must not ask a customer to pay outside the methods Warsha displays, ask them to cancel a booking and arrange it privately, or use a customer's contact details for anything other than the job. These protect the customer's recourse and your own — a job arranged off-platform has no dispute process, no payment record and no protection for either of you.

You must not send anyone else to do a job in your place. The person the customer sees must be the person Warsha verified.

7. Bookings and cancellation

You are free to decline any booking. Declining is not held against you as a breach of this agreement, though a pattern of accepting and then cancelling is, because it is the customer who bears the cost of it.

Once you accept a booking, it is a commitment. If you cannot make it, cancel as early as you can so the customer can find someone else, and where a cancellation fee applies under the Cancellation Policy it is shown to you before you confirm the cancellation.

If you arrive and the work cannot be done for a reason that is not yours — nobody home, no access, a fault outside your trade — record it in the booking. The Cancellation Policy sets out what you are entitled to in that situation.

8. Payment, commission and payouts

You are paid for the work you do, less Warsha's commission.

The commission rate applicable to you is displayed in the application before you accept a job. Warsha does not deduct a commission you have not been shown. Changing the commission rate, the way it is calculated, or the terms on which it is charged is a material change to this agreement: it requires a new version, a change summary, and your acceptance before it applies to work you take afterwards. It is never applied retroactively to a job you already accepted.

Where a customer pays through Warsha, Warsha collects that payment as your limited payment agent, deducts commission, and credits the balance to your earnings. Where a customer pays you in cash, you have already been paid and the commission is settled against your account under the cash settlement terms displayed in the application.

Earnings become available for withdrawal after the release period shown in the application, which exists so that a dispute raised shortly after a job can still be resolved against the money it concerns. Minimum withdrawal amounts and payout timing are displayed in the application.

Warsha may withhold a payout where a dispute is open on the job it relates to, where there is a credible report of fraud, or where it is legally required to. Withholding is not a penalty and is not permanent; you will be told what is happening and the Appeals Policy applies.

Every movement on your account is recorded in a ledger you can see. If a figure looks wrong, raise it — an error in your favour is as much an error.

9. If something is found after you have worked

If a review after your provisional activation finds a problem, what happens depends on what it is.

A correctable problem — a blurred photograph, an expired document, a mismatched field — means you are asked to fix it. You may be restricted from taking new work until you do; work already booked is normally allowed to complete.

A serious finding — a document that is not genuine, an identity that is not yours, a record that fails the eligibility policy — means suspension while it is examined, and may mean deactivation. Warsha will tell you the outcome and a reason you can act on. It will not publish it to customers.

Money you have already earned for work you have actually completed remains yours, and Warsha will pay it out, except to the extent it is subject to an open dispute, a refund, or a finding of fraud. Warsha does not use a verification finding as a reason to keep money for work that was genuinely done.

Every adverse decision may be appealed under the Appeals Policy, and an appeal is decided by someone other than the person who made the original decision.

10. Fraud and dishonesty

The following end an account, and Warsha will report them where the law requires it:

If Warsha suspends you on suspicion of one of these, you will be told what is alleged in enough detail to answer it, unless telling you would defeat an investigation or put someone at risk.

• Submitting a forged, altered or borrowed identity document or certificate.
• Working under someone else's verified account, or letting someone work under yours.
• Inventing work, inflating a price after the fact, or charging for materials not supplied.
• Manipulating reviews, ratings or referrals, including through accounts you control.
• Taking a customer off-platform to avoid commission, dispute handling or verification.

11. Ratings, reviews and your profile

Customers rate the work. Warsha does not remove a review because it is unfavourable, and does not alter one. It removes reviews that break the Content Policy — abuse, personal information, or a review of something other than the work.

You may respond to any review publicly, once. Use it to give your side, not to identify or attack the customer.

What appears on your public profile is set out in the Privacy Policy. Your identity documents, your certificate, your address, your phone number and your review history with Warsha staff are never part of it.

12. Suspension, deactivation and leaving

You may stop taking work at any time, and may close your account from the privacy centre. Closing your account does not cancel bookings you have already accepted and does not extinguish money owed in either direction.

Warsha may suspend or deactivate your account for a breach of this agreement, a verification finding, a credible safety report, or a legal requirement. Where a customer's safety is credibly at issue, Warsha may suspend first and investigate immediately afterwards.

A suspension is not a finding. Warsha will not describe a suspended worker to customers as having done anything, because at the point of suspension that has not been established.

13. Changes to this agreement

Warsha may publish a new version. Every version has a number, a publication date, an effective date and a summary of what changed, and every previous version stays available.

A change to commission, payment or refund obligations, identity or criminal-record processing, machine processing of your documents, subprocessors, data retention, dispute rules, eligibility to work, suspension or termination, or limitation of liability is a material change. It requires a new version and your acceptance before you can keep taking work.

Editorial corrections do not require you to accept again, and Warsha will not ask you to, because an agreement that asks for consent every week teaches everyone to stop reading it.

If you decline a material change you keep access to your earnings records, your payout of money already earned, your export, your support cases, the appeals process and your ability to close your account. You will be shown precisely which functionality stops, before you decide. Declining is never recorded as acceptance.

A change required urgently for safety or by law may restrict the affected functionality immediately. It is still versioned, still summarised, still audited, and still appealable.

14. Liability

You are responsible for the work you do and for any loss or injury it causes. You indemnify Warsha against claims arising from your work, your breach of this agreement, or your failure to hold a licence your trade requires.

Warsha does not exclude liability for death or personal injury caused by its own negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, Warsha is not liable to you for indirect or consequential loss, including lost earnings from a suspension later found to be unjustified, beyond the earnings actually withheld.

15. Governing law and languages

This agreement is governed by the laws of the Arab Republic of Egypt and the Egyptian courts have jurisdiction over any dispute arising from it.

It is published in English and Arabic. Both texts are complete. Where they differ the English text governs, and Warsha records which language you read when you accepted so that any difference can be traced to what you actually saw.